a)  Policy Statement

We are committed to conducting our business in an ethical, legal and socially responsible way and are committed to ensuring systems are put in place to prevent slavery, human trafficking and labour exploitation from occurring in any part of our business or supply chains.

We aim to ensure that we:

• will treat people fairly and not exploit or expose them to unsafe working conditions
• will not knowingly do business with any partners or suppliers who are in breach of applicable legislation and regulations, including health, safety, environmental, human rights and employment laws
• implement and enforce effective systems and controls to ensure modern slavery, forced and child labour is not taking place anywhere in our business or our supply chains
• act ethically and with integrity in all our business dealings and relationships

b)  Responsibilities

The Directors have overall responsibility for ensuring this Policy complies with our legal and ethical obligations and that all those under our control comply with it. Directors also monitor its use and effectiveness, dealing with any queries about it and auditing internal control systems and procedures to ensure they are effective in maintaining ethical practices and countering modern slavery.

The prevention, detection and reporting of modern slavery in any part of our Company or our supply chains is the responsibility of all those working for us or under our control. They are required to avoid any activity that might lead to, or suggest, a breach of this Policy.

All employees and workers have a responsibility to report any concerns regarding illegal activity, non-ethical behaviour, modern slavery, labour exploitation and human trafficking. The Directors have a responsibility to act upon such concerns in an efficient, timely, effective and fair way.

c)  Definitions

Ethical conduct means compliance with all laws, rules and regulations regarding the Company’s business and interacting fairly, safely and responsibly with all employees, workers, contractors, suppliers and clients.

Modern slavery is a crime and violation of fundamental human rights. It encompasses slavery, servitude, forced and compulsory labour, human trafficking and any actions that result in the deprivation of a person’s free will by another in order to exploit them for personal or commercial gain. 

Forced Labour refers to work that is performed involuntarily and under the menace of any penalty. It refers to situations in which individuals are coerced to work through the use of violence or intimidation, or by more subtle means such as manipulated debt, retention of identity papers or threats of denunciation to immigration authorities.

Child Labour refers to the exploitation of children (ie those aged under the minimum school leaving age) through any form of work that deprives children of their childhood, interferes with their ability to attend regular school, and is mentally, physically, socially and/or morally harmful.

d)  Methodology

The Policy applies to all people working for us or on our behalf in any capacity, including employees and workers at all levels, as well as contractors.

We are particularly vigilant during recruitment processes to ensure no individual or organisation sources and supplies workers without first confirming that workers are not being charged a work finding fee.

The Directors review this Policy annually, or in response to any major business or organisational change, legislative change or any breach or concerns regarding the Company’s ethical, legal or social responsibilities.

Employees and workers are encouraged to identify and report any potential breaches of the Policy and will be provided with whistleblowing protection if required. Any employee or worker who breaches this Policy will face disciplinary action, which could result in dismissal for gross misconduct.

The Company’s ethical standards and zero-tolerance approach to modern slavery is communicated to all suppliers, contractors and clients at the outset of any business relationships with them and reinforced as appropriate thereafter. Any breaches of this Policy are likely to lead to terminations of contract with individuals, businesses or partnerships. Where applicable, information will be passed on to the police for further investigations and/or prosecution.

Privacy

Who are we?

Raccoon Media Group is the trading name of RMG Ltd – a company registered in England and Wales with company number 13039775.

What information we collect

We collect information about you, such as name and contact details, when you register with us or place an order for products or services.

When you sign up for our events or subscribe to our digital content, apart from the contact details required for the registration, we may ask you a number of questions relating to you and your experience. The data we collect is entirely anonymised and then may be passed to selected third parties to improve your future experiences with us.

We also collect information when you complete customer surveys, provide feedback, participate in competitions, or sign up for our newsletters. We will only collect sufficient information for completion of the task.

Security of Information

We store any personal data collected via secure means, using secured (HTTPS only) connections. All personal data is kept under secure conditions for 7 years, after which it will be securely destroyed.

Sharing your information

To deliver our events, we share data (including contact details) of various 3rd parties, including (but not limited to) exhibitors, sponsors, partners, and suppliers on a secure platform. No personal attendee data is shared.

Depending on what consent you have given, we may share your information with venues and suppliers in order to provide our services to you including Maelstrom Event Solutions who manage the logistics for many of our events. 

We may also store your data with 3rd party services, depending on the consent you have given, which help us deliver information and services to you:

• See Tickets
• Delivra
• Pipedrive
• Microsoft
• Docusign
• Explori
• SurveyMonkey
• LiveBuzz
• Smart Doc
• Xero
• TPNI
• Evento
• The Data Business
• Hyper Online
• Straight In
• BCC telemarketing
• 82 Comms

How will we use the information about you?

We collect information about you to process your order and sign you up for our services. If you consent we will email you about the event or other events and services we think may be of interest to you.

Competition T&C’s

We run frequent competitions across our social media platforms and events. For full terms and conditions click here: Facebook and Instagram Competition Terms and Conditions
If you have any questions or queries, please contact marketing@raccoonmediagroup.com

Ambassadors

Ambassadors consent to the holding of their personal data, including allergy information, which is sensitive information and the use of their image on the website. As with any consent it can be withdrawn at any time.

Raccoon Media Group Ltd will not share your information for marketing purposes with other companies.

In dealing with financial transactions, we may be required to send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Marketing

If you have consented, we would like to send you information about products, services, and events of ours and other companies related to Raccoon Media Group which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email marketing@raccoonmediagroup.com and ask to unsubscribe. Please note this may take up to 7 days. If you have already received emails from us then clicking to update your preferences at the bottom of the email will be a quicker way to unsubscribe.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request that your personal data is deleted at any time.

Cookies

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

• by email
• or write to us at: Raccoon Media Group, 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom

Information Commissioner

In the event that any complaint is not resolved then the issue may be taken to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

www.ico.org.uk

Updating this Policy

This policy will be updated from time to time in the light of legislative requirements. It was last updated on 31st March 2023.