We have been made aware of companies and individuals contacting exhibitors, partners and sponsors and pretending to represent our organisation in terms of publishing our event guides, be official hotel agents for us or have our data. They may try to use event branding and may appear genuine.

Organisations such as Event Fair, Data Verlag, Expo Guide (Mexico) and International Fairs Directory (Portugal) are targeting exhibitors with their misleading directory services. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost the exhibitor a significant amount of money.

There are also numerous individuals who will claim to have access to our data. Please be assured that this is not the case, we would never sell our data or give direct access to a third party.

We would encourage you to be vigilant, read the small print, inform your teams about the risk of scams and check with us if you receive anything they are not expecting or are unsure of.

The ICO are aware of these companies and we have made numerous complaints, however, there seems to be little that they can do to stop them as they are usually based overseas and are using fake names, redirected phone numbers and untraceable email addresses.

For more information and advice please see visit –

Please do not fall victim to these scams, if you have any concerns then please always speak to the Raccoon Events team directly.


Who are we?

Raccoon Media Group Ltd, Registered in England and Wales 10170140.

What information we collect

We collect information about you, such as name and contact details, when you register with us or place an order for products or services.

When you sign up for our events or subscribe to our digital content, apart from the contact details required for the registration, we may ask you a number of questions relating to you and your experience. The data we collect is entirely anonymised and then may be passed to selected third parties to improve your future experiences with us.

We also collect information when you complete customer surveys, provide feedback, participate in competitions, or sign up for our newsletters. We will only collect sufficient information for completion of the task.

Security of Information

We store any personal data collected via secure means, using secured (HTTPS only) connections. All personal data is kept under secure conditions for 7 years, after which it will be securely destroyed.

Sharing your information

To deliver our events, we share data (including contact details) of various 3rd parties, including (but limited to) exhibitors, sponsors, partners, and suppliers on a secure platform. No personal attendee data is shared.

Depending on what consent you have given, we may share your information with other companies in order to provide our services to you:

We may also store your data with 3rd party services, depending on the consent you have given, which help us deliver information and services to you:

How will we use the information about you?

We collect information about you to process your order and sign you up for our services. If you consent we will email you about the event or other events and services we think may be of interest to you.

Competition T&C’s

We run frequent competitions across our social media platforms and events. For full terms and conditions click here: Facebook and Instagram Competition Terms and Conditions
If you have any questions or queries, please contact


Ambassadors consent to the holding of their personal data, including allergy information, which is sensitive information and the use of their image on the website. As with any consent it can be withdrawn at any time.

Raccoon Media Group Ltd will not share your information for marketing purposes with other companies.

In dealing with financial transactions, we may be required to send your details to, and also use information from credit reference agencies and fraud prevention agencies.


If you have consented, we would like to send you information about products, services, and events of ours and other companies related to Raccoon Media Group Ltd which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request that your personal data is deleted at any time.


This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email
  • or write to us at: Raccoon Media Group, 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom

Information Commissioner

In the event that any complaint is not resolved then the issue may be taken to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updating this Policy

This policy will be updated from time to time in the light of legislative requirements. It was last updated on 31st March 2023.