Who are we?
Raccoon Media Group Ltd, Registered in England and Wales 10170140.
What information we collect
We collect information about you, such as name and contact details, when you register with us or place an order for products or services.
When you sign up for our events or subscribe to our digital content, apart from the contact details required for the registration, we may ask you a number of questions relating to you and your experience. The data we collect is entirely anonymised and then may be passed to selected third parties to improve your future experiences with us.
We also collect information when you complete customer surveys, provide feedback, participate in competitions, or sign up for our newsletters. We will only collect sufficient information for completion of the task.
Security of Information
We store any personal data collected via secure means, using secured (HTTPS only) connections. All personal data is kept under secure conditions for 7 years, after which it will be securely destroyed.
Sharing your information
To deliver our events, we share data (including contact details) of various 3rd parties, including (but limited to) exhibitors, sponsors, partners, and suppliers on a secure platform. No personal attendee data is shared.
Depending on what consent you have given, we may share your information with other companies in order to provide our services to you:
We may also store your data with 3rd party services, depending on the consent you have given, which help us deliver information and services to you:
How will we use the information about you?
We collect information about you to process your order and sign you up for our services. If you consent we will email you about the event or other events and services we think may be of interest to you.
We run frequent competitions across our social media platforms and events. For full terms and conditions click here: Facebook and Instagram Competition Terms and Conditions
If you have any questions or queries, please contact firstname.lastname@example.org
Ambassadors consent to the holding of their personal data, including allergy information, which is sensitive information and the use of their image on the website. As with any consent it can be withdrawn at any time.
Raccoon Media Group Ltd will not share your information for marketing purposes with other companies.
In dealing with financial transactions, we may be required to send your details to, and also use information from credit reference agencies and fraud prevention agencies.
If you have consented, we would like to send you information about products, services, and events of ours and other companies related to Raccoon Media Group Ltd which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request that your personal data is deleted at any time.
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How to contact us
- by email
- or write to us at: Raccoon Media Group, 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom
In the event that any complaint is not resolved then the issue may be taken to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Updating this Policy
This policy will be updated from time to time in the light of legislative requirements. It was last updated on 3rd March 2021.